Privacy Policy 

RELA values and respects the privacy of the people we interact with. RELA is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act).

RELA has adopted the Australian Privacy Principles (APPs) contained in the Privacy Act. The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

This privacy policy (Policy) describes how we collect, hold, use and disclose your Personal Information, and how we maintain the quality and security of your Personal Information.

 

What is Personal Information? 

“Personal Information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

 

What Personal Information do we collect?

The Personal Information we collect about you depends on the nature of your interactions with us or what you choose to share with us.

The Personal Information we collect about you may include:

  • name;
  • mailing or street address;
  • email address; and
  • phone

You do not have to provide us with your Personal Information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your Personal Information, we may not be able to provide you with our services or otherwise interact with you.

 

How do we collect your Personal Information? 

We collect your Personal Information directly from you when you:

  • interact with us:
    • online, including via our website or on email;
    • over the phone or video conference; or
    • in person;
  • subscribe to our mailing list (including to receive our newsletter);
  • apply for a position with us as an employee or contractor.

 

Collecting Personal Information from third parties

We may also collect your Personal Information from third parties or through publicly available sources, for example from land registries. We collect your Personal Information from these third parties so that we may provide you with information or services that you request from us, including in relation to our Assess, Connect, Transact and Prepay products and services.

 

How do we use your Personal Information?

 We use Personal Information for many purposes in connection with our functions and activities, including the following purposes:

  • provide you with information or services that you request from us, including in relation to our Assess, Connect, Transact and Prepay products and services;
  • deliver to you a more personalised experience and service offering;
  • improve the quality of the services we offer;
  • internal administrative purposes; and
  • marketing and research

 

Disclosure of Personal Information to third parties 

We may disclose your Personal Information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your Personal Information to:

  • our third party service providers (for example, our web application providers); and
  • our professional services advisors,

 so that we may provide you with information or services that you request from us including in relation to our Assess, Connect, Transact and Prepay products and services (and to optimise the quality of such services).  

 

Transfer of Personal Information overseas 

Some of the third-party service providers we disclose Personal Information to may be based in or have servers located outside of Australia, including in the United States, Germany and the Netherlands.

Where we disclose your Personal Information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if:

  • you have given us your consent to disclose Personal Information to that third party; or
  • we reasonably believe that:
    • the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the Australian Privacy Principles; and
    • the law or binding scheme can be enforced; or
  • the disclosure is required or authorised by an Australian law or court / tribunal

 

How do we protect your Personal Information?

 RELA will take reasonable steps to ensure that the Personal Information that we hold about you is kept confidential and secure, including by:

  • having a robust physical security of our premises and databases / records;
  • taking measures to restrict access to only personnel who need that Personal Information to effectively provide services to you;
  • having technological measures in place (for example, anti-virus software, fire walls).

 

Online activity

 Cookies

The RELA website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the RELA website.

We do not use cookies to identify you, just to improve your experience on our website. If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.

Website analytics

Our website uses Google Analytics and Google Ads to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.

Direct marketing

We may send you direct marketing communications and information about our services or opportunities that we consider may be of interest to you if you have requested or consented to receive such communications (including for example our email newsletters). These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

You may opt-out of receiving marketing communications from us at any time by contacting us using the details set out in the “How to contact us” section below.

 

Retention of Personal Information

We will not keep your Personal Information for longer than we need to. In most cases, this means that we will only retain your Personal Information for the duration of your relationship with us unless we are required to retain your Personal Information to comply with applicable laws, for example record-keeping obligations.

 

How to access and correct your Personal Information

RELA will endeavour to keep your Personal Information accurate, complete and up to date.

If you wish to make a request to access and / or correct the Personal Information we hold about you, you should make a request by contacting us using the details set out in the “How to contact us” section below and we will endeavour to respond within 7 days.

 

Links to third party websites 

RELA’s may contain links to websites operated by third parties. If you access a third party website through our website, Personal Information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

 

How to contact us (inquiries and complaints)

If you have a question or concern in relation to our handling of your Personal Information or this Policy, you can contact us for assistance on email at [email protected].  

For complaints about how RELA handles, processes or manages your Personal Information, please email us at [email protected]. Note we may require proof of your identity and full details of your request before we can process your complaint.

Please allow up to 7 days for RELA to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with RELA’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.